FAQ
Here, we’ve compiled a list of frequently asked questions about our lighters to help you better understand their features, usage, safety, and more. If you have a question that isn’t answered here, feel free to contact us.
How do I use my new lighter?
To use your lighter, follow the instructions included with the product. Generally, you will need to fill the lighter with butane (for refillable models), adjust the flame size if necessary, and ignite using the provided mechanism. Always read the user manual for specific instructions related to your lighter model.
How do I refill my butane lighter?
To refill a butane lighter, turn the lighter upside down and insert the butane canister into the refill valve. Press down firmly to release the gas until you see butane leaking from the valve. Allow the lighter to sit for a few minutes before using it to ensure the gas has settled.
Why is my lighter not lighting?
If your lighter isn’t lighting, check the following: Ensure it has sufficient fuel, adjust the flame size, and clean the ignition mechanism. For gas lighters, ensure the butane is properly filled. If the problem persists, consult the user manual or contact customer service for further assistance.
What is your return policy?
We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and include a receipt. Opened or used products are not eligible for return. Please contact us at [email protected] or +1 (512) 229-9081 to start the return process.
How do I return an item?
To return an item, email us at [email protected] or call +1 (512) 229-9081 to receive a Return Authorization Number (RAN) and instructions. Pack the item with the RAN and return it to the provided address. Return shipping costs are the customer’s responsibility unless the return is due to a defect or an error.
When will I get my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method. Please note that shipping costs are non-refundable.
What shipping options do you offer?
We offer standard, expedited, and overnight shipping options. Shipping costs are calculated based on the delivery method and destination. Select your preferred shipping option during checkout.
How can I track my order?
After your order has been processed and shipped, you will receive an email with tracking information. Use this tracking number to monitor the status of your shipment.
What should I do if my order is delayed?
Check the tracking information for updates. Delays may occur due to weather conditions, carrier issues, or other unforeseen factors. If you need further assistance or have concerns, please contact us at [email protected] or +1 (512) 229-9081.